RingCentral Review

• Advanced Voicemail

  Set up professional greetings, multiple delivery options and instant alerts. Get your voicemail via email, in your online account and play them over your computer speakers, or retrieve them by phone. Calls to local numbers to leave or listen to voicemail are FREE.

• Answering Rules

  Direct callers to voicemail, extensions and alternate phone numbers based on date and time, date range, and caller ID as well as the number they dial (if you have more than one).

• Call Forwarding

  Callers who dial your toll free or local number are directed to any of your phones. Ffor instance, you can direct them to your cell, home and office phones. You can also direct calls to employees, partners and departments around the country. And with call transfer, you can transfer calls in progress between your landline and your mobile phone.

• Call Logs

  A record of your calls and faxes is stored in your Web-based account. You will see who called, the phone number, and the date, time, length and result of the transaction. You can search for a call you received a year ago.

• Call Queues

  Never have another important call go to voicemail. With call queues, callers are automatically placed on-hold until one of your pre-designated agents becomes available to take the call.

• Call Screening

  The Auto-receptionist prompts you first before connecting a call, and announces the callers name; it then gives you the option to accept, reject or send the call to voicemail. Use free software called the Call Controller to get Caller ID information right from your computer desktop. You can also block callers, and see blocked Caller IDs.

• Call Transfer

  You will be able to transfer calls from any phone to any other phone, permanently, temporarily or on-the-fly. Advanced call transfer gives you even greater flexibility to meet your need for greater mobility. On a call but have to leave the office? Transfer it to your cell and take the call with you.

• Click-to-Call Me

  Drive more traffic to your sales phones with RingMe, an embedded button for your Web site and email signatures. Visitors can reach your business with a click of a mouse. RingMe is available to all plan subscribers at no additional cost.

• Click-to-Call Out

  Let RingCentral do the dialing for you. Return calls instantly or highlight a number on a Web page or application and click: our technology connects the party to your phone.

• Dedicated Fax

  Every RingCentral number can be used for phone calls and fax; however, if you need an additional toll-free or local phone number for sending and receiving faxes, you can get a dedicated fax number included free with ProPlus and ProUnlimited plans. Pro plan users can add one for $4.99/mo.

• Dial-by-name Directory

  Improve your big business image with a company dial-by-name directory. Auto-generated, the directory provides a list of departments and employees to callers, who can dial by first or last name. Included free with Plus, Power and Premium plans. Professional plan subscribers can add it for $4.99/mo.

• Digital Line

  Optional DigitalLine VoIP Phone Service allows you to instantly add digital phone lines anywhere you have high-speed Internet access. Quickly and easily connect satellite offices, home offices and remote employees. Use with your existing standard telephones, IP phones or your PC with the RingCentral Call Controller. Plans start at $4.99/mo.

• Extensions

  You get flexible extension structure to incorporate local and satellite offices and employees, wherever they are. You will also be able to configure each extension individually through answering rules that give you a wide range of blocking, screening, fax and routing options through an easy-to-use interface.

• Internet Fax

  Send and receive faxes by email and online in a snap even from Microsoft Office and your phone. You will also get free fax software to electronically sign and edit faxes. Learn more at our RingCentral Fax Review

• Local Numbers

  You can live and work in one city and get a local number in another. Choose the area codes(s) that makes sense for your business. Find out how you can save on inbound voice calls.

• Message Alerts

  Get text messages on your cell phone or PDA alerting you to new faxes and voicemail. Never miss an important message or fax.

• Music and Messages on Hold

  Reflect your business brand through the music and messages you play to callers on hold. And while you have their attention, why not make a service announcement by playing recorded messages to callers on hold?

• Outlook Integration

  Fax directly from Outlook and applications such as Word. Synchronize your Outlook contacts with your RingCentral account. Place calls from Outlook with click-to-call dialing.

• Professional Support

  RingCentral provides customer service by phone, available 24 hours a day, 7 days a week. You can also access 24-hour chat support, or submit online support requests.

• Professional Voice Recordings

  Use professional voice talent to record your greetings and announcements. Professional recordings will make your company appear like a much larger organization, reinforce your brand and project a professional image to your callers. A Wizard guides you easily through the entire process. Complete professional recording packages start from only $50.

• Real-Time Call Control

  Manage your calls online, in real time. Included with your subscription is a call management tool called Call Controller, which displays a caller ID and gives you clickable options: accept, reject, send the caller to voicemail or send an instant voice message.

• RingCentral App for Mobile Devices

  The RingCentral app for mobile devices provides smartphone access to your RingCentral voicemails and faxes. It also allows you to use your RingCentral number as your Caller ID when you make business calls. Add, edit, and dial personal and business contacts.

• Toll Free Numbers

  Choose a toll free number that is right for you: regular toll free (866, 877, etc.) , or a true 1-800 or vanity number (e.g., 866-CALWINE).

• Virtual Calling Card

  Convenient, safe and inexpensive: use your RingCentral phone number to place calls from any phone, just like a calling card.

• Virtual PBX

  Create a business phone system using the phone number and extensions you get with your subscription. Connect teams across the country, or create virtual departments to meet your business needs.